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Factory Shop FAQ

Shipping

All shipping is a premium door to door service with Fastway Couriers. 

Track your parcel here Fastway Tracking

Deliveries are usually within normal working hours, please provide an occupied work or home address.

Cost

Our shipping is FREE for ALL deliveries over R600

Orders under R600 will pay our subsidised, simple, cheap and flat rate per four geographical areas.

The more you order, the more you save on our low factory prices.

R65 Shipping Zone

  • Cape Town
  • Malmesbury
  • Paarl
  • Wellington
  • Worcester
  • Stellenbosch
  • Somerset West
  • Strand
  • Grabouw
  • Hermanus.

R85 Shipping Zone

  • Johanesburg
  • Pretoria
  • Bloemfontein
  • East London
  • Port Elizabeth
  • Plettenburg Bay
  • Knysna
  • George
  • Mossel Bay

R100 Shipping Zone

  • Polokwane
  • Nelspruit
  • Witbank
  • Rustenburg
  • Westonaria
  • Klerksdorp
  • Randfontein
  • Vaal
  • Harrismith
  • Pietermaritzburg
  • Richards Bay
  • Durban
  • Port Shepstone

R140 Shipping Zone

  • All other rural areas (If our system cannot identify your postal area, it will be categorised in this zone, please contact us to have this adjusted accordingly).

Delivery times

Delivery is usually within 3 to 5 working days. Certainly major centres will enjoy fast deliveries, but of course, if you are out in the sticks, it can be a bit longer.

If you have placed and order, you are welcome to contact us for your tracking number.

Returns

We really want everyone to be completely delighted with your delivery. If for any reasons you are not, maybe something got damaged? Please let us know immediately and we will work to make it right for you.